By Design Solutions: Entrust

Business Management

Accounting Solutions

Customer Management

Business Management

Accounting Solutions

Customer Management

ENTRUST us with your support needs

When you run have a technical problem or an issue with your software, you want answers. But we’ve all struggled with another reality, being put on hold or transferred from one department to another, until we give up. By Design Solutions is committed to making sure that this is a thing of the past. When you need help – call us. We’ll be there.

By Design Solutions makes it simple.

Telephone Support
We stand by our products and believe the best way to do that is to be there for you when you have a question. Technical support is available on all software programs we represent, giving you a first line of defense when an issue arises. We welcome questions you may have on the best way to set up an account, run a report, run mailing labels, customize an invoice, or simply ask for tips or suggestions.

Regular customer service hours are 8:30 a.m. - 6:00 p.m., Monday - Friday. But, we also know that when you really need support, it could be after hours. We do our best to support our clients when they need us – day or night. Outside of normal business hours, you can reach us by calling (763) 432-3085.

Dial-in Support
There are times when the support you need may require more than a phone call. You may need someone to take a closer look at your system and assess the situation. We utilize remote access software that allows us to analyze and resolve problems for you. It’s like having your own specialized IT department for your accounting and business management systems.

Onsite Support
We work with many of our clients to provide onsite support. From regularly scheduled quarterly visits, resolving technical issues or providing guidance with everyday operations, we’ll be there when you need us.

Home

About Us

Business Management

Accounting Solutions

Customer Management

Services Made Simple

Site Map